RETURNS, EXCHANGES & RECLAIMS PORTAL
Make a return, exchange or reclaim
To register a return, exchange or reclaim, please fill in your order number together with the email you used to make that order in the portal below. After registering your errand successfully, you should receive an email with a receipt and label (for returns).
Note that reclaims (product issues) are manually checked so please expect an email from us.
Good to know
Returns & exchanges policy
You can return eligible items within 14 days of receiving your order, and exchange items within 30 days (EU only).
Exchanges are free of charge within the EU. Return shipping is fully covered by us, and you can exchange your item for a different size, colour, or length of the same model.
You have two return options:
1. Return for a refund
Return shipping is paid by you. Please submit your return request through our portal at our negotiated rate. If you use our label, the shipping cost will be deducted from your final refund. Click here to see return shipping charges
2. Return for store credit
This option provides a free return label. Once processed, you’ll receive store credit that you can use to place a new order directly online, no new payment required.
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1. Items must be in their original and re-sellable condition (with tags attached), unused (except for trying them on of course), unwashed and stain free
2. Free gifts, and gift cards are not returnable
3. Original shipping, customs and import charges are non-refundable
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Click on "go to returns / exchanges portal" to register your return
Non EU/UK returns
Most NON EU returns will need to include commercial invoices on the return package. Please note, that original shipping costs are non refundable and returns are not free. Please see Return shipping charges.
For Norway returns, no commercial invoices are needed so please register your return through the portal. Once registered, you will receive your shipping label and instructions to your email directly. Please check your spam folder in case it landed there.
For UK, Switzerland, Australia, USA and Singapore you will need commercial invoices, so please register your return through the portal. Once registered, you will receive your shipping label and instructions to your email directly. Please check your spam folder in case it landed there.
Budbee Box returns
Budbee box returns do not require any labels. It is advised that you have the Budbee app on your phone for the smoothest experience.
Please note that if your mobile number is incorrect when you placed your order, the order will not appear in the Budbee App. Please get in touch with us in those cases.
Budbee Box locations
Budbee App Download (Apple)
Budbee App Download (Google Play)
Returns drop-off locations
Return in person in Stockholm or Amsterdam
Online orders can be returned or exchanged (in-person only) at our flagship stores in Stockholm and Amsterdam.
Please do not send any items to our store address as we cannot accept packages from private individuals.